At Droplance™, every product undergoes a quality inspection before dispatch. To maintain product hygiene and quality standards, we offer replacement only in the following cases:
Replacement requests will only be considered if, after verification by Droplance™, one of the following applies:
- The customer received a completely different product from the one ordered.
- The product has a major manufacturing defect that makes it substantially unusable for its intended purpose.
- The product was significantly damaged during transit to the extent that it cannot reasonably be used.
Minor cosmetic imperfections, packaging damage, or variations that do not affect the normal functionality of the product are not considered eligible for replacement.
Not Eligible for Replacement
- Change of mind after purchase.
- Incorrect product ordered by the customer.
- Minor variations in color, packaging, or design that do not affect functionality.
- Improper use or accidental damage after delivery.
- Products that have already been used, washed, or altered.
Reporting a Problem
Customers must report any damaged, defective, or incorrect item within 1 hour of delivery by contacting our support team with:
- Order Number
- Clear photos/videos of the product
- Photos of the shipping package
Claims made after 1 hour may not be accepted.
Approval Process
All replacement requests are subject to verification by our support team. Once approved, a replacement will be shipped at no additional cost.
Third-Party Fulfillment
Droplance™ is an independent online retail brand. Products listed on our website may be sourced, packed, and shipped through trusted third-party suppliers and fulfillment partners.
While we carefully select our fulfillment partners, Droplance™ does not manufacture the products offered on this website. Product availability, packaging, shipping, and fulfillment are managed by our authorized fulfillment partners.
In the event of a manufacturing defect, shipping damage, delayed delivery, or fulfillment-related issue, Droplance™ will coordinate with the respective fulfillment partner to investigate and resolve the matter in accordance with our Replacement & Refund Policy.
Order Fulfillment: Orders are fulfilled through our authorized fulfillment partner, DropDash. Customers should contact Droplance™ Customer Support regarding any order-related issues. Where necessary, we will coordinate directly with DropDash to resolve shipping or fulfillment concerns.